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Furniture Services

Shop Our Furniture

We offer our widest assortment online. View our Furniture Selection online.

You can also contact our Concierge Shopping team, a dedicated team of product and design specialists that are available to personally assist you in finding the perfect products for your home. Speak to one of our specialists at 1-800-526-7534.

Buying Guide

We want you to purchase the right furniture for you. To help you make an informed purchase, we offer the following resources: Mattress Selection, Bed Selection, and Furniture Terminology.

Our Delivery Team

At delivery, all eligible Gallery and Salon Furniture is delivered to your doorstep with no additional charge. For an additional $40 White Glove Delivery Fee, your furniture can be unpacked and set up.. Our White Glove Delivery team exists to serve you and will place your new furniture as you request in your home. The White Glove Delivery team will:

  • Remove plastic coverings and strapping from all upholstery
  • Set up and place all leaves in your dining room table
  • Set up curio cabinets, hutches, tables and all units, as well as fit shelves
  • Set up bed frame, bunk, trundle and other storage or rollaway-type beds
  • Place mattresses on frames and attach newly purchased headboard and footboard
  • Attach mirrors to dressers
  • For a nominal fee, we'll haul away old mattresses, if noted on sales check

It is not necessary to tip our delivery team.

We regret that we cannot remove or install electronic or computer equipment. We cannot remove waterbeds or old furniture.

Unfortunately we cannot guarantee specific delivery times. However, we will attempt to reach you at the phone number(s) you have provided to us in order to give you a confirmation of your delivery no later than one day prior to the arrival of our delivery team. A three-hour delivery time window will be provided. At this time, you may request a notification call shortly before the arrival of the delivery team.

If you have questions prior to delivery date or need to reschedule your delivery, that will not be a problem. We'll gladly reschedule to a more convenient date. Please contact our Pre-Delivery Department at 1-800-526-7534.

Furniture Pre-Delivery department hours:
Monday-Friday 7:30am - 5pm
Saturday 7am - 1pm (CST)

We Aim To Please

If you have any questions or concerns after delivery, please call our Furniture Customer Service Department at 1-800-526-7534 or send and email to furnitureservice@bonton.com

Furniture Customer Service Hours:
Monday-Friday 7:30am - 5pm
Saturday 7am - 1pm (CST)

Furniture Care

Learn more about general furniture and fabric care, spot cleaning, leather care and mattress care with our Furniture Care Instructions

Service, Warranties And Sales Checks

Your sales check is extremely important. It not only serves as your proof-of-purchase, but also contains valuable information and will ensure you receive prompt assistance should any problem arise.

Protect all of your gallery furniture with one of our furniture protection plans. Contact a Concierge Shopping specialist at 1-800-526-7534 for more information.

Special Orders

Special orders will not be accepted for return unless they were received by the customer damaged/defective or not manufactured according to customer specifications.